Who we are
We want to be your IT partners. We start by learning about your business – where it is now and where you want to be. Then we create an IT roadmap – so your IT is in step with your business.
You want seamless IT that can deliver for you today and into the future. And we want to deliver that for you.
Most of our clients have been with us for many years. Some have been with us since day one, when we set up in 2003. We’d say that’s a pretty good vote of confidence.
Our customers tell us how much they appreciate our attitude towards partnering them.
Our customers cover a range of sectors, each with their own set of challenges. What they all have in common is a desire for their IT to be flexible, cost effective and efficient.
They want to outsource their IT so they can forget it – and get on with meeting the needs of the business. And that’s what we do.
Why choose Riven?
Our customers cover a range of sectors, each with their own set of challenges. What they all have in common is a desire for their IT to be flexible, cost effective and efficient. They want to outsource their IT so they can forget it -and get on with meeting the needs of the business. And that’s what we do.
We start by learning about your business – where it is now and where you want to be. Then we create an IT roadmap – so your IT is in step with your business. You want seamless IT that can deliver for you today and into the future. And we want to deliver that for you.
90% of our customers said they would refer us to a friend or colleague.
“Working with Riven has made savings in terms of cost and man hours. Having one central focus for all IT and technology requirements/ troubleshooting means we are reassured…”
How we look after you
Each account has its own dedicated Account Manager who is responsible for ensuring each of our clients is happy with the service they are receiving.
Here at Riven, we have strong structures and processes in place which allow us to roadmap our client’s future business plans and implement key milestones for all their IT requirements.
The Account Manager will project manage the agreed needs of their clients based on this roadmap, identifying weaknesses and helping to find solutions.
Our Account Managers use our own model which enables them to look at a client’s current IT structure and identify where their client is right now, where they want to be and how to help them achieve that.
It’s more than just lip service. We care about our clients and we take pride in the relationships we build. Even though we offer outsourced IT services, we still feel like one of the team.
Every year, we commission an independent survey of what our clients think about us...
% of our clients would recommend us
% gave us a rating of 8 or above
% of our clients have been with us for 7 years or more
"Having worked with Riven since they started in 2003, they have got to know our business and our team really well. They operate as our in house IT department and are an integral part of our business. They speak our language and have a proactive approach to both support and planning. Their response times are one of their biggest assets –plus we appreciate it when they tell us we have a problem and how they are fixing it –before we even realise. We have grown significantly since the early days with Riven, and they have coped well with our changes. They have provided a scalable solution, with seamless expansion and transition. We have a great relationship with them and trust their judgement. We know they want what we want: IT that works for our business"
"Riven’s knowledge and customer service is brilliant. They are always available to give advice, as well as fix any problems – that’s been invaluable over the years. Working with them has given us the confidence to move forward as a business, knowing we have a robust IT system and team to support it. I would say they really do go the extra mile."
"Riven Associates provide a friendly service and they are always very helpful. I am always reassured that the IT side of things is being properly looked after. I was concerned that installation of our new phone system could cause us some problems. It was good to have Riven on hand to assist with configuration of the new hub."
"Riven have made our lives a whole lot easier, I mean to have someone as a point of contact to call is amazing. We used to use a guy who we would ring with IT problems, and he would maybe get back to us after a couple of days, so this is brilliant. Riven are quick to respond and just really give us total peace of mind. Absolutely never have to worry about IT anymore."
"Working with Riven has made savings in terms of cost and man hours. Having one central focus for all IT and technology requirements/ troubleshooting means we are reassured that the solutions proposed provide the best business fit with minimal guidance. Having worked together for a few years now, Riven understand our business, how we work and what we need to achieve."
"As a small company we need to outsource our IT and being with Riven has given us complete peace of mind. We have worked with them for many years and know that technical support is there whenever we need it. Their response is always prompt, they are easy to work with and we highly recommend their services."
"Moving offices is always a stressful project, but I certainly didn’t need to worry about the IT, in Riven’s very capable hands. The hard work and meticulous planning made sure everything worked like clockwork – it couldn’t have been better. The project was on time and on budget – sadly a rarity these days. Everybody had been appropriately briefed within Riven, so we were able to speak to several people who were all up to speed. Ryan even came over and worked with the team to give them confidence on their first morning in the new office – that was the cherry on top. Having access to senior people within Riven gave me huge confidence – it was their biggest sell by a country mile and, in my opinion, it was priceless. We are confident we have an IT system that is not only right for us now, but futureproofed too. And, even better, our risk profile has reduced by moving to the cloud. Would I recommend Riven? Without a doubt!"
"The thing I really like about Riven is that they go out of their way to help us. You never feel like a ticket number. Whenever there is a problem they go at it like a dog with a bone, until they have come up with a fix. Their commitment to pulling out all the stops means our business can continue to run smoothly. Riven understand we are not IT experts so are patient and tolerant when we explain our needs. The team are absolutely lovely, and I can’t imagine not working with them."
"Initially, we appointed Riven because they spoke to us in English, not IT talk. That still remains one of their biggest strengths. They never make me feel stupid when I need to ask questions. I have a great relationship with everyone on the team, and find them all very friendly. We have grown hugely in the last few years, and Riven have definitely supported that growth – we know our IT is in reliable hands."
08 November 2019
The Office suite has been around for such a long time, you could be forgiven for thinking everybody knows how to use it.Read More