Infrastructure

"Riven Associates provide a friendly service and they are always very helpful. I am always reassured that the IT side of things is being properly looked after. I was concerned that installation of our new phone system could cause us some problems. It was good to have Riven on hand to assist with configuration of the new hub."

"Working with Riven has made savings in terms of cost and man hours. Having one central focus for all IT and technology requirements/ troubleshooting means we are reassured that the solutions proposed provide the best business fit with minimal guidance. Having worked together for a few years now, Riven understand our business, how we work and what we need to achieve."

"Riven’s knowledge and customer service is brilliant. They are always available to give advice, as well as fix any problems – that’s been invaluable over the years. Working with them has given us the confidence to move forward as a business, knowing we have a robust IT system and team to support it. I would say they really do go the extra mile."

"Riven have made our lives a whole lot easier, I mean to have someone as a point of contact to call is amazing. We used to use a guy who we would ring with IT problems, and he would maybe get back to us after a couple of days, so this is brilliant. Riven are quick to respond and just really give us total peace of mind. Absolutely never have to worry about IT anymore."

"As a small company we need to outsource our IT and being with Riven has given us complete peace of mind. We have worked with them for many years and know that technical support is there whenever we need it. Their response is always prompt, they are easy to work with and we highly recommend their services."

"The thing I really like about Riven is that they go out of their way to help us. You never feel like a ticket number. Whenever there is a problem they go at it like a dog with a bone, until they have come up with a fix. Their commitment to pulling out all the stops means our business can continue to run smoothly. Riven understand we are not IT experts so are patient and tolerant when we explain our needs. The team are absolutely lovely, and I can’t imagine not working with them."

"Initially, we appointed Riven because they spoke to us in English, not IT talk. That still remains one of their biggest strengths. They never make me feel stupid when I need to ask questions. I have a great relationship with everyone on the team, and find them all very friendly. We have grown hugely in the last few years, and Riven have definitely supported that growth – we know our IT is in reliable hands."