Riven Extra Mile support
IT has become such an integral part of business life, so you need a partner you can trust.
These days support is rarely about being on site fixing hardware. We remotely monitor your systems to pick up any unusual activity or issues. Often, we have fixed it before you’re even aware there is a problem – and that’s the way we like it.
We will talk to you about what is important to you – because every business has different priorities. Then we will suggest the best support package for you – dependent on your business needs, and your budgetary requirements.
NOT SURE WHAT YOU NEED?
Don’t worry – we can review your support usage with you every 6 months and adjust your package accordingly.
What you need to know about Extra Mile support
- UK based call centre
- Support packages to suit your budget
- Qualified & experienced Microsoft engineers
- No geek speak
- Pain free migration from existing supplier
- End to end support for on premise and cloud environments
- Out of hours options available
- Dedicated account manager
Wendy Gomeze
"The thing I really like about Riven is that they go out of their way to help us. You never feel like a ticket number. Whenever there is a problem they go at it like a dog with a bone, until they have come up with a fix. Their commitment to pulling out all the stops means our business can continue to run smoothly. Riven understand we are not IT experts so are patient and tolerant when we explain our needs. The team are absolutely lovely, and I can’t imagine not working with them."
Lin Heiser
"As a small company we need to outsource our IT and being with Riven has given us complete peace of mind. We have worked with them for many years and know that technical support is there whenever we need it. Their response is always prompt, they are easy to work with and we highly recommend their services."
Bob Smith
"Riven Associates provide a friendly service and they are always very helpful. I am always reassured that the IT side of things is being properly looked after. I was concerned that installation of our new phone system could cause us some problems. It was good to have Riven on hand to assist with configuration of the new hub."
David Rowland
"Riven’s knowledge and customer service is brilliant. They are always available to give advice, as well as fix any problems – that’s been invaluable over the years. Working with them has given us the confidence to move forward as a business, knowing we have a robust IT system and team to support it. I would say they really do go the extra mile."
Angela O'Neill
"Riven have made our lives a whole lot easier, I mean to have someone as a point of contact to call is amazing. We used to use a guy who we would ring with IT problems, and he would maybe get back to us after a couple of days, so this is brilliant. Riven are quick to respond and just really give us total peace of mind. Absolutely never have to worry about IT anymore."
Related articles
Road Mapping – the key to exceptional service!
16 March 2022
Road Mapping is a robust process we use with clients that documents and joins the dots between all the areas involved in a client’s journey with Riven.
Read More
Backups – Why pressing the button isn’t enough
06 August 2019
When was the last time you reviewed your backup process? Are you still dusting off tapes? Are you confident the backups work?
Read More
An Insider’s Guide to IT Project Success
17 March 2022
The world of technology constantly creates new possibilities and opportunities; and so somehow we need to ensure we are in the 30% that get things right.
Read More
Interview with a Technology Revolutionist…!
19 January 2022
In your expert opinion, what are the number 1 priority businesses should be focusing on right now?
Read More