Customer service Insights
Understanding NPS Scores: A Key Metric for Business Success
26 June 2024
Have you ever wondered how loyal your customers truly are? The Net Promoter Score, or NPS, provides a clear answer. This metric asks a simple yet powerful question: "On a scale of 0 to 10, how likely are you to recommend us?"
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What are IT Managed Services?
18 March 2024
Outsourcing IT services provides increased efficiency, cost savings, and expert support, allowing businesses to focus on core competencies.
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Road Mapping – the key to exceptional service!
16 March 2022
Road Mapping is a robust process we use with clients that documents and joins the dots between all the areas involved in a client’s journey with Riven.
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