Our goal
is to supply the entire package
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IT Support
Riven Associates specialises in outsourced IT support and is dedicated to supporting SME’s (small to medium enterprises) with corporate support solutions.
The success of our business rests upon an ability to deliver technical support to consistently high levels across our customer base. We are able to do this by approaching each client as unique and tailoring our solutions to each individual client’s needs. This enables us to understand the business and how it works, and the manner in which a specific problem affects a company thereby allowing us to reach a swift and effective solution.
We are trusted implicitly by our clients across a wide range of industries on account of our fundamental values of honesty and integrity and the capability to deliver first class customer service and technical knowledge. We pride ourselves on being able to take responsibility for our customers’ networks and to control the entire range of their daily IT tasks in order that they can focus on the important function of managing their business.
How our Support Works
Customers wishing to receive IT support from Riven Associates are initially required to undergo a network health check, the purpose of which is to document your system, highlight any potential problems, and enable us to commence support with a trouble-free system. The health check also assists us in becoming fully familiar with your IT systems, your bespoke software and in gaining an appreciation of how your current level of IT works alongside your business and whether it is sufficient.
Once complete, the customer will receive the technical documentation along with our compulsory and optional recommendations. Prior to commencement of any support contract there are generally a number of compulsory changes which will be required; these are designed to improve the reliability and functionality of your systems and to reduce running costs
The next stage is to select the level of remote or on-site support required in relation to the equipment to be covered, which is characteristically separated into Desktop PC/Laptops, Servers and Network Infrastructure.
Lastly a decision will be made on any optional requirements or bespoke tailoring to be added to your support, such as pro-active site visits by one of our engineers and their level of frequency, disaster recovery testing and periodic in-house software upgrades.
Once the health check and recommendations have been finalised and you have tailored your contract to suit your business needs, our support can commence. We will issue you with contact numbers and e-mail addresses of your key contacts and our account managers will be briefed on your organisation.
Our partnership begins here...
