Riven Associates Testimonials

"Lexstra plc engaged Riven Associates in February 2006 and since that time they have proved themselves to be peerless. Lexstra is an IT recruitment organisation and up to that point we had faced the perennial problems of a mid sized organisation for which IT is integral to success, but which could not justify an internal IT capability. We had previously engaged two IT support organisations which ultimately failed to deliver what they initially promised, and we found that instead of growing our business we were bogged down addressing tactical IT support issues. 

The appointment of Riven Associates has solved that problem. The few technical problems that now arise are addressed rapidly, the professionalism and commitment of Riven's staff is exceptional, and we are now free to grow our business safe in the knowledge that our IT infrastructure is secure and robust. I can recommend Riven Associates without reservation."

Jon Cashman MD Lexstra plc

"Riven Associates have provided IT support to our company for the past year and continue to do so.  From sales to technical support,  there is a personal touch to the service they provide which is at all times of the very highest quality. The team at Riven are unique in their ability to combine "knowing their stuff" with the ability to communicate without the jargon.  Thanks to their friendly approach and consistently prompt responses to all our requests, we have total confidence that our IT needs are being looked after by the very best. "

Pippa Day E. Poole & Co Ltd

In January 2005 Riven Associates conducted a Review of our IT Network and Infrastructure. As a result they made a number of optional and critical recommendations for Improvement.

Riven Associate Supplied and Installed a Server built with redundancy and the capacity for increasing data storage in the future. They upgraded our security providing multi tiered protection for our business by installing a Firewall and updating our desktop and laptop protection. 

The IT upgrade was conducted with minimal business disruption and as a result Riven Associates were awarded the support contract.

Over the last two years our IT costs have been vastly reduced due to the recommendations made by Riven Associates and as a result we are pleased to say that we are now planning other technical upgrades as directed by Riven Associates who have proven to be a reliable, helpful and trustworthy source for outsourced IT Support.

We have signed up for a third years technical support and would have no hesitation in recommending Riven Associates to other SMB's seeking outsourced IT Support and technical guidance.

Lisa Richardson Oldham Lighting

As a busy manufacturing business with no in-house IT team of our own we need reliable, efficient systems and no hassle! Riven have provided us with exactly that for the last 5 years. They've provided everything from Supply and installation of new kit, Hardware and software support, Solutions for network security and linking remote sites, and proactive advice on relevant new technologies when they think they could offer benefits to our business. Most importantly, they always have a simple human voice at the end of a phone when you just want to phone someone to say 'how does this work?'. Their proactive approach, fast response, and excellent understanding both of the technology and our operational requirements, has ensured that every problem is solved before it has the opportunity to impact on our business

Phil Rawnson Managing Director MRT Castings Limited

Riven supplied, installed and support a new Windows 2003 Server and Exchange 2003 Enterprise system to run our business critical email system. Having worked closely with brandRapport over an extended period of time, Riven were fully aware of our complete reliability on our communication systems.

With this in mind, prior to installation, Riven carried out extensive bench tests and trial runs which ensured that the live installation and transfer of our existing data went completely smoothly and with the minimum of downtime.

Any queries we have had since the installation have been answered and resolved quickly and efficiently."

IT Manager brandRapport

SME Invoice Finance is a specialist invoice finance company dedicated to meeting the cash flow needs of Small and Medium sized enterprises.  Following a sequence of unsatisfactory experiences and appointments with other Outsourced IT Support organizations we selected Riven Associates in 2004 to complement our existing staff and support our IT infrastructure. We were looking for a company who were willing to offer a personal service with the big company feel and experience.

Once they created a stable IT platform where other vendors had failed; they then managed the ongoing development of our IT Network and Infrastructure as the business expanded. I am pleased to say Riven Associate have continued to exceed our expectations in providing these services and much more.
 
Riven Associates have helped us to integrate our business acquisitions in the last two years seamlessly and continue to offer excellent advice in maintaining an effective and reliable IT System.
 
I would have no hesitation in recommending Riven Associates to provide an Outsourced IT Support Service.

Simon Walker Development Director

Riven have helped us to achieve a status where our I.T systems work for us, rather than us working for it. In the demanding and exhausting business of broadcast facilities we have to be efficient, based upon dependable communication and information systems - Riven, thank for your continued support and professionalism. 

Steve Jenkins Managing Director